At Roofigari.org (“Roofigari”, “we”, “us”, or “our”), we respect your privacy. This Privacy Policy explains what personal information we collect when you visit our website, create an account, contact support, or purchase products, and how we use, share, and protect that information. It also explains your choices and rights.
If you do not agree with this policy, please do not use our website or services. If you have questions, contact us at [email protected].
1) Information We Collect
Information you provide to us
- Account details: name, email, password (hashed), and preferences.
- Order details: shipping and billing address, contact number, items purchased, delivery preferences.
- Support communications: emails, messages, and any attachments you send to our customer service.
- Returns/exchanges: order identifiers, reason for return, and related communications.
- Marketing: your newsletter preferences and any consent you provide.
Information we collect automatically
- Device and usage data: IP address, browser type, device type, operating system, referring/exit pages, timestamps, and interactions with pages and features.
- Approximate location: inferred from IP address to customize content and comply with regional requirements.
- Cookies and similar technologies: identifiers that help us keep you signed in, remember preferences, measure site performance, and show relevant offers (see Cookies section).
Information from third parties
- Payment processors: confirmation of payment status (approved/declined), method type (e.g., card, PayPal), and fraud assessment signals.
- Delivery partners: shipment and delivery status updates.
- Advertising and analytics partners: aggregated insights about campaign performance and audience segments where permitted by your consent and local laws.
2) How We Use Your Information
- Provide the website and services, including processing orders, payments, and deliveries.
- Create and manage your account and preferences.
- Respond to questions, requests, and support needs.
- Personalize content, remember settings, and improve site usability.
- Measure performance, analyze traffic, and develop new features.
- Send service and transactional messages (order confirmations, shipping updates, policy updates).
- Send marketing communications where allowed by law and your preferences (you can opt out anytime).
- Protect against fraud, abuse, and unauthorized activity, and comply with legal obligations.
Legal bases for processing (EEA/UK)
- Contract: to fulfill purchases and provide services you request.
- Legitimate interests: to secure our services, understand usage, and improve offerings.
- Consent: for certain cookies, analytics, and marketing where required.
- Legal obligation: for tax, accounting, and regulatory requirements.
5) Payments and Fraud Prevention
Payments are handled by third-party processors that comply with applicable security standards. We receive limited payment details (e.g., status, method type) to confirm and fulfill your order. We use anti-fraud checks to protect you and our business.
6) Data Retention
We retain personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Typical periods include:
- Orders and invoices: up to 7 years for tax and accounting.
- Support communications: 2–3 years after the last interaction.
- Marketing preferences: until you withdraw consent or opt out.
- Cookies: from session-only to 24 months depending on purpose.
7) Your Choices and Rights
- Access: request a copy of your personal data.
- Correction: update inaccurate or incomplete data.
- Deletion: request we delete your personal data, subject to lawful exceptions.
- Portability: receive your data in a portable format where applicable.
- Objection and restriction: object to or restrict certain processing.
- Withdraw consent: where processing is based on consent.
- Marketing opt-out: use the unsubscribe link in emails or contact us.
- Cookie preferences: adjust using “Manage cookie preferences.”
To submit a request, contact [email protected]. We may need to verify your identity. You can also authorize an agent where allowed by law.
8) Regional Rights (EEA/UK & US States)
EEA/UK
- Controller: Roofigari, 2847 Fulton Street, Brooklyn, NY 11207, United States.
- If you believe we processed your data unlawfully, you can lodge a complaint with your local data protection authority.
US State Privacy Laws (e.g., CA, CO, CT, VA, UT)
- Categories collected: identifiers (e.g., name, email, IP), commercial information (orders), internet activity (usage data), and geolocation (approximate).
- Business purposes: service delivery, security, debugging, analytics, and advertising with consent.
- Sale/share: we do not sell for money. We may “share” data for targeted advertising when you enable advertising cookies. You can opt out via cookie preferences or the “Do Not Sell or Share” button.
- Non-discrimination: we won’t discriminate against you for exercising your rights.
- Sensitive information: we do not intentionally collect sensitive personal information for inferring characteristics.
- Global Privacy Control (GPC): if detected, we treat it as an opt-out of sale/sharing for the browser session.
9) Do Not Track & Global Privacy Control
Some browsers send “Do Not Track” (DNT) signals. Because there is no industry standard, we do not respond to DNT. We do honor Global Privacy Control (GPC) signals where detected by treating them as an opt-out of sale/sharing for that browser.
10) Children’s Privacy
Our services are not directed to children under 13 (or the applicable age threshold in your region). We do not knowingly collect personal information from children. If you believe a child provided us information, contact us and we will take appropriate action.
11) Security
We use administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is fully secure; use the site with this in mind and contact us if you notice any suspicious activity.
12) International Transfers
Your data may be processed in countries outside your own. Where required, we use appropriate safeguards such as contractual clauses approved by regulators to protect your information.
13) Third-Party Links and Services
Our site may link to third-party websites or services. Their privacy practices are governed by their own policies. We encourage you to review those policies before sharing personal information with them.
14) User-Generated Content
If you post reviews or other content, it may be publicly visible. Do not share personal information you would prefer to keep private.
15) Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page with a new “Effective date” and, where appropriate, notify you by email or site notice.
16) Contact Us
Roofigari2847 Fulton Street, Brooklyn, NY 11207, United States
Email: [email protected]